The Account Manager will lead and manage the Account Management team. While leading the team, you will also manage multiple clients and oversee the ongoing projects in the agency.
Client Relationships:
- Manage all client-facing interactions including but not limited to receiving new briefs and building a strong relationship with the client.
- Grow the accounts, secure bigger budgets, and retain the account year after year.
- Effectively manage client expectations
- Efficiently balance between building client support, and playing the adviser role to safeguard the agency’s interest.
Team Management:
- Manage the Account Management team, grooming and nurturing the team to be better leaders of their own which includes the setting of personal objectives and performance reviews.
- Support your teams to ensure the timely and accurate delivery of all aspects of campaign management, identifying improvements to ways of working where required.
- Manage weekly work-in-progress check-ins
- Delegate the appropriate amount of tasks to ensure an acceptable workload.
- Identify opportunities for your executives to take ownership of tasks or projects (under your supervision) to aid their development.
- Give the executives adequate room for them to grow within their roles and eventually beyond.
Project Management:
- Handle all aspects of client campaigns from planning to delivery.
- Be the quality control officer, ensuring that all content that goes out is vetted thoroughly and meets the standards of the Agency.
- Resolve potential/escalated issues and roadblocks of assigned accounts.
Integration of Teams:
- Be in contact with the Management and Creative every week.
- Respond to information requests from the Management and the Account Directors.
- Work closely with the Managing Director and Account Director to deliver new business RFPs and pitches as required.
Processes:
- Ensure that processes are managed and that the Account team follows these processes.
